jlievo Privacy Policy

Data We Collect

When you interact with jlievo — whether browsing the site as a visitor, registering a Player account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The nature and volume of data collected varies depending on the depth of your interaction with the platform. We collect only the minimum data required to deliver the service, comply with our legal obligations, and maintain platform security.

1.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and the city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna) provided during account creation.
• Identity verification documents (KYC): Scanned or photographed copies of your National Identity Card (NID), passport, or driving licence, together with any supporting proof-of-address documents submitted to satisfy jlievo's verification requirements.
• Payment information: The mobile financial service account identifiers (such as your bKash or Nagad registered number) used to make deposits and receive withdrawals. jlievo does not store full card numbers — card payments, where available, are tokenised by the payment gateway.
• Communications data: The content of messages, emails, live-chat transcripts, and support tickets you exchange with the jlievo customer support team.
• Responsible gaming preferences: Any deposit limits, cooling-off periods, or self-exclusion requests you submit through your account settings.

1.2 Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, screen resolution, and language settings collected on each session.
• Usage data: Pages visited on jlievo.net, games launched, session duration, click patterns, navigation flow, and feature interactions logged via server-side analytics.
• Transaction logs: A complete server-side record of every deposit, withdrawal, bet, game round, bonus claim, and balance movement associated with your account, timestamped in Bangladesh Standard Time (BST, UTC+6).
• Cookie and local storage data: Session tokens, preference flags, and analytics identifiers stored in your browser. See Section 4 (Cookies & Tracking) for full details.

1.3 Data from Third Parties

In limited circumstances, jlievo may receive supplementary personal data from third-party sources in order to verify your identity or assess fraud risk. These sources include payment processors (bKash, Nagad, Rocket, Upay), identity verification service providers, and fraud-detection partners. Any data received from third parties is handled with the same level of protection as data collected directly from you.

How We Use Your Data

jlievo processes your personal data only for legitimate, defined purposes. The table below summarises each processing activity, the legal basis on which it rests, and the categories of data involved.

jlievo will never use your personal data for automated decision-making that produces significant legal effects without human review. Fraud risk scores generated by automated systems are always reviewed by a member of the jlievo compliance team before any account action is taken.

Data Sharing & Disclosure

jlievo does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. Data is shared with external parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers and Data Processors

jlievo works with carefully selected third-party service providers who process personal data on our behalf under strict contractual obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the minimum transactional data required to execute and verify deposits and withdrawals.
• Identity verification providers: Specialist KYC and AML screening services that validate identity documents and cross-reference against sanctions and watchlists.
• Fraud detection providers: Security partners who analyse device fingerprints, IP reputation data, and behavioural patterns to detect and prevent fraudulent account activity.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive session tokens necessary to load and authenticate game rounds. They do not receive your full personal profile.
• Cloud infrastructure and hosting providers: Server infrastructure partners who store and process platform data under confidentiality agreements.

3.2 Legal and Regulatory Disclosure

jlievo may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or in order to protect the safety, rights, or property of jlievo, its Players, or the public. In such cases, jlievo will disclose only the specific data requested and will notify the affected Player where legally permitted to do so.

3.3 Business Transfers

In the event that jlievo undergoes a merger, acquisition, or sale of all or substantially all of its assets, Player personal data may form part of the transferred assets. In such circumstances, jlievo will notify affected Players by email and/or a prominent notice on jlievo.net prior to any transfer taking effect, and will ensure that the acquiring entity assumes equivalent data protection obligations.

Cookies & Tracking

jlievo uses cookies and similar browser storage technologies to operate the platform effectively, maintain session continuity, and understand how Players interact with the site. Cookies are small text files placed in your browser when you visit jlievo.net. They do not contain executable code and cannot access files stored on your device.

jlievo does not use advertising cookies, retargeting pixels, or any third-party behavioural tracking technology on jlievo.net. You will not see jlievo advertisements following you across other websites as a result of cookies set on our platform.

You can manage or delete cookies at any time through your browser settings. Clearing session cookies will log you out of jlievo. To fully opt out of analytics cookies, visit your jlievo account settings under the Privacy & Notifications panel.

Data Retention

jlievo retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below apply from the date of the last relevant activity on your account.

• Active account data (registration details, KYC documents, transaction logs): Retained for the duration of the active account relationship plus a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Customer support communications (emails, live-chat transcripts, dispute records): Retained for 3 years from the date of the last communication in a given thread.
• Analytics and usage data: Aggregated and anonymised after 13 months. Anonymised data is no longer personal data and may be retained indefinitely for platform performance research.
• Marketing consent records: Retained for the duration of active consent plus 2 years after consent is withdrawn, to demonstrate compliance with consent obligations.
• Fraud and security logs (IP addresses, device fingerprints, risk scores): Retained for 5 years from the date of the flagged event, or longer if required by an active investigation or legal proceeding.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus 5 years to prevent re-registration during the exclusion term and to maintain an accurate exclusion history.

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with jlievo's data destruction policy. Players may request earlier deletion of non-legally-mandated data under the rights described in Section 7 below.

Data Security

jlievo takes the security of your personal data seriously and implements a layered set of technical and organisational measures to guard against unauthorised access, accidental loss, destruction, or disclosure. While no digital platform can guarantee absolute security, the safeguards described below represent our ongoing commitment to protecting your information.

• Transport Layer Security (TLS): All data exchanged between your browser or mobile device and jlievo's servers is encrypted in transit using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms an active secure connection.
• Encrypted database storage: Player personal records and KYC documents are stored in AES-256 encrypted databases. Encryption keys are managed separately from the encrypted data stores.
• Role-based access control (RBAC): Access to personal data within jlievo's internal systems is restricted on a need-to-know basis. Staff are assigned the minimum permissions required for their role. All access is logged and subject to periodic audit.
• Two-factor authentication (2FA): jlievo supports 2FA for Player accounts. We strongly encourage all Players to enable 2FA to provide an additional layer of protection beyond their password.
• Penetration testing and vulnerability management: jlievo conducts regular security assessments of its platform infrastructure. Identified vulnerabilities are prioritised and remediated in accordance with our security patching policy.
• Incident response: In the event of a personal data breach that poses a risk to your rights, jlievo will notify affected Players without undue delay and will take all reasonable steps to contain and investigate the breach.

Your Privacy Rights

As a Player on jlievo, you hold a number of rights in relation to the personal data we hold about you. jlievo is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request — [Right Type]". We will respond within 30 calendar days of receiving a valid request.

1. Right of Access: You have the right to request a copy of the personal data jlievo holds about you, together with information about how it is processed. We will provide this in a clear, structured format. We may charge a reasonable fee for manifestly unfounded or excessive requests.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-registered details such as name, email address, or phone number, you may be able to update these directly in your account settings.
3. Right to Erasure ("Right to be Forgotten"): You may request that jlievo delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (for example, anti-money-laundering transaction records and self-exclusion logs). Where erasure is lawfully possible, we will confirm deletion within 30 days.
4. Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and we are assessing whether our legitimate interests override your objection — you may ask us to limit how we use your data while the matter is resolved.
5. Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of the personal data you provided to us in a structured, machine-readable format (e.g., JSON or CSV), and to request that we transmit it directly to another controller where technically feasible.
6. Right to Object: You have the right to object to processing carried out on the basis of jlievo's legitimate interests — for example, certain analytics activities or fraud-risk profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
7. Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You can do this via your account notification settings or by emailing [email protected].

Policy Updates & Contact

jlievo reviews this Privacy Policy at least annually and whenever significant changes occur in our data processing activities, applicable law, or the services we provide. When material changes are made to this Policy, we will notify registered Players by email to the address on file and/or by displaying a prominent notice on jlievo.net upon next login. The "Effective Date" at the top of this document will always reflect the date of the most recent revision.

We encourage Players to review this Privacy Policy periodically. Continued use of jlievo.net following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any revision to this Policy, you should cease using the platform and contact our support team to arrange account closure.

Contact for Privacy Matters

For all privacy-related enquiries, data rights requests, or concerns about how jlievo handles your personal information, please use the following contact details. Note that the email address below is displayed as plain text only and is not a clickable link.

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Rights Request — [describe your request]"
• Response time: Within 30 calendar days of receipt of a valid, verified request
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

jlievo is committed to resolving all privacy concerns raised directly with us. If you feel that your concern has not been adequately addressed, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.